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Refund policy for digital services

Supplements section 6 of the public offer.

Published: 17 June 2026

1. General

1.1. The Provider grants access to extended features of Telegram bot @bad_video_bot.

1.2. The service is provided electronically and is activated automatically immediately after successful payment.

1.3. By paying for a plan, the User confirms they have read these rules and agree to immediate commencement of the service.

2. When a refund may be granted

Refunds are considered in the following cases:

1. Duplicate charge or erroneous payment (two identical invoices for one plan without activation of the second).
2. Technical failure on the Provider’s side: payment succeeded but the plan was not activated within 24 hours and support could not fix it.
3. Material mismatch between the service and plan description (e.g. unlimited paid but limits still apply without explanation) — after contacting support and failure to remedy within a reasonable time.
4. Other cases expressly provided by applicable consumer protection law.

3. When refunds are usually not made

• the plan was activated and the User used extended features (pack quota used, significant unlimited period elapsed);
• failure to process a specific link due to third-party source limits (removed video, private account, regional block);
• violation of the user agreement;
• Telegram Stars payments — refunds follow Telegram’s rules; monetary equivalent only in cases under section 2, at the Provider’s discretion and within the law.

4. Priority: restore access

For any technical issues on the Service side, the Provider will first:

1. restore access to the paid plan;
2. extend the plan period for downtime;
3. add pack quota.

Refunds apply if the above is impossible or the User insists within their legal rights.

5. How to request

1. Contact support or email from contacts.
2. Include: Telegram ID, payment date and amount, payment method (card / Stars), description of the issue.
3. Attach a payment screenshot or receipt if available.

Review time — up to 10 business days. Reply via Telegram or email.

6. Refund method

• Card: refund to the same card via the payment partner (YooKassa, CloudPayments, Robokassa) or another agreed method. Crediting — up to 10 business days after approval (depends on the bank).
• Telegram Stars: governed by Telegram’s rules; if approved, the administration acts within available platform mechanisms.

7. Subscription cancellation

Paid plans do not auto-renew. No separate “cancel subscription” procedure: access lasts until the paid period ends or pack quota is used up.

For other issues (mistaken purchase, disputes) contact support.

8. Contacts

Contacts